The exchange or return of purchased parts may occur within 7 calendar days from the date of receipt of the product. To do this, you must send an e-mail to vasquejoalheria@gmail.com stating the order number and the reason for exchange. To make the exchange or return, the part must be sent in its original packaging, accompanied by the Certificate of Warranty and Authenticity and the Declaration of Content, being also in the same conditions as when received and without signs of use. When damage due to misuse is identified, VASQUÊ is not responsible for exchanges or returns. To learn more about how to care for your pieces, visit the CARE page.

All pieces are handmade and on demand in order to reduce waste, impacts on nature and also to make each jewel produced unique. Our shipping time for pieces with stock is 5 working days from the purchase confirmation, noting that delivery may vary according to the buyer's zip code and the selected shipping option. The tracking code will be sent to the e-mail registered in the purchase as soon as it is made available. The rings have a postage period that can reach up to 20 days since they are produced individually and especially for the size of each customer. For more information and / or questions, contact us via e-mail at vasquejoalheria@gmail.com

Silver oxidation is a natural process of the metal due to the contact of the piece with our own sweat and also with chemicals used in everyday life, causing the appearance of dark spots on the jewelry. To avoid this process, store your jewelry in its original box and away from other metals, as well as creams, detergents, soaps and others. In case of darkening of the jewel, use our flannel sent with your piece to revive its shine.

The first maintenance of our parts is done free of charge, covering the repair of any defect as long as it comes from the manufacturing stage. The following maintenance or if the defect comes from the use of the part are carried out upon budget approval by the customer. Contact us via email vasquejoalheria@gmail.com or instagram (https://www.instagram.com/vasque____/) stating what the repair would be and attaching a photo of the part in question.

The jewelry produced by VASQUÊ is based on 950 purity silver, an alloy composed of 95% pure silver and 5% copper. All production is handmade and on demand (with the exception of some specified models), in order to reduce waste and impacts on nature and also to bring uniqueness to each jewel produced. To be in line with these cherished values and achieve our highest level of excellence, our shipping time for pieces made on demand is 20 working days and for pieces in stock 5 working days.